We are committed to providing you with high-quality wooden Nordic wall hooks and hope that you are satisfied with your purchase. If for any reason you need to return the product, our refund policy is as follows:

1. Refund application period
You have the right to apply for a refund within 30 days of receiving the product. Please make sure to contact us within this period to initiate the refund process.

2. Return conditions
The product must be unused and keep the original packaging and all included accessories and instructions.
If the product is damaged or has quality problems, please contact us as soon as possible after receiving the product. We will provide you with a return service.
3. Refund process
Please contact us through the customer service email or phone and provide your order number and the reason for the refund.
According to our instructions, you need to send the product back to our designated address. Please be sure to choose a reliable logistics service to ensure the safe return of the product.
After receiving the return, we will inspect the product within 5 working days and process the refund.
4. Shipping policy
If you need to return the product due to product quality issues, we will bear the return shipping costs.
In other cases, the return shipping costs are borne by the customer, and the refund amount will not include the original shipping costs.
5. Refund Method
Refunds will be made through the original payment method. If you paid by credit card, the refund will be directly returned to your credit card account. The processing time may vary depending on your bank or payment service provider, but it is generally 3 working days.

6. Special Cases
Customized products or special items will be marked as non-returnable before sale, please understand.
If there is a quality problem during the warranty period, please contact us for appropriate remedies.
If you have any questions, please feel free to contact our customer service team, we will serve you wholeheartedly.