FAQ & Terms

1. Product Quality Assurance
We promise that all wooden Nordic style wall hooks are made of high-quality materials and exquisite craftsmanship. Each item will undergo a strict quality inspection before shipment to ensure that they are intact when they reach your hands. If there are any quality problems with the products you received, please contact us within 30 days after receiving the goods, and we will provide you with a return and exchange service.

2. Return and Exchange Policy
If you are not satisfied with the purchased product, you can apply for a return or exchange within 30 days after receiving the product. Please make sure that the product is unused and retains the original packaging. When applying for a return or exchange, please provide the order number and relevant purchase information so that we can process your request faster. The shipping cost will be borne by the customer unless it is a product quality problem.

3. Delivery Information
We can currently only provide delivery services in designated areas. All orders will be shipped within 2 working days after payment is confirmed. Please note that the delivery time may vary depending on the region and shipping method, please be patient.

4. Privacy Policy
We take your privacy very seriously. Any personal information you provide on our website will only be used to process orders and provide customer support. We will not sell or send your information to third parties unless required by law or necessary to complete your order.

5. Customer Support
If you encounter any problems during the shopping process, please feel free to contact our customer service team via customer service email or phone. We will help you as soon as possible to ensure that your shopping experience is pleasant and smooth.