1. Shipping Area
We deliver to all European countries, including but not limited to: Germany, France, Italy, Spain, Netherlands, Sweden, Belgium, Austria and Finland. Please confirm that your delivery address is within our delivery range when placing an order.

2. Logistics Partners
To ensure that your order is delivered safely and on time, we work with several well-known logistics companies, including DHL, UPS and FedEx. These logistics companies are known for their efficient and reliable services and support all our deliveries.

3. Shipping Time
Once your order is paid, we will process and ship it within 2 business days. The specific shipping time may be affected by inventory and order quantity, and we will update you in time.

4. Delivery Time
Standard delivery usually takes 4 business days, which varies depending on your location and the selected delivery method. During holidays or promotions, delivery time may be longer.

5. Shipping Cost
Shipping costs will be calculated based on the weight and destination of the order. We will clearly display the shipping cost information to you during checkout.

6. Order Tracking
After all orders are shipped, you will receive a confirmation email with a tracking number. You can enter the tracking number directly on our logistics partner's website to get the latest updates on your package at any time.

7. Failure to deliver and return policy
If your package is not successfully delivered (for example, due to an incorrect customer address or no one to sign for it), we will contact you to confirm the arrangement of re-delivery or refund. Please ensure that the order information is accurate to avoid unnecessary delays.

If you have any questions about shipping, please feel free to contact our customer support team, we will be happy to help you.